Please inform us of any medical condition including pregnancy prior to booking, as some treatments may not be appropriate for you. We reserve the right to refuse any treatment or service that we decide is not in the best interest of your health or well-being.
Privacy and confidentiality
As part of our professional service and requirements of Health and Safety, we require a Customer Consultation Card to be completed, before any treatments are carried out. Any information kept on your Customer Record Cards is treated with the utmost confidentiality and security. Any personal information disclosed will never be passed on to a third party. We would, on occasion like to send you details of special offers and news, you can opt in either on the website or on your client consultation card.
We accept all major credit cards, payment via cash, bank transfer or PayPal. All prices are are subject to change without prior notice.
Appointments can be cancelled 24 hours in advance via phone, text or email. Please give at least 24 hours notice so that we have the opportunity to offer your reserved time to another client. We understand that sometimes emergencies happen, however, be aware that if you repeatedly cancel appointments without 24 hours notice, we reserve the right to ask for a non-refundable deposit to secure your next appointment.
If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any coatings that have been applied. Absolutely no cash refunds will be given after your appointment.
Guarantee and repairs
CND Shellac can last up to 14 days and Vinylux weekly polish can last up to 7 days, however this is dependant on individual nail types and the following of after care guidance. If you notice chips or lifting on your CND Shellac manicure within 48 hours, please call us to schedule a free repair. Repairs after 48 hours for breakages, tears, and corner breaks are ?5 each. Please remember, nails are jewels not tools, be kind to your nails and they will last longer. Traditional polish services are not guaranteed.
Under 16 year olds
Not all treatments are available to under 16?s and those that are will require a consent form to be completed by a parent or guardian. We also insist under 16?s are supervised by an adult or guardian.
Gift vouchers are available for any treatment or value and are valid for six months from the date of issue, are non refundable and must be presented at the time of treatment to be redeemed.
All clients will receive a Loyalty Card on their first appointment. The client is responsible for keeping the card safe. The client will receive one stamp at each appointment. When the client reaches 9 stamps they will receive 25% off their following appointment. In the event of the Loyalty card being lost or stolen, the client will be given a replacement loyalty card. However, stamps from the lost or stolen card will not be transferred to the new card. The 25% off can not be used in conjunction with any other offer.
Recommend a Friend
If a person is referred to us who is not an existing client and they have a treatment, they will be entitled to 10% saving on their first appointment. The existing client making the recommendation will also receive a 10% saving on their next appointment. It is essential that any referrals are mentioned to us at the time of booking or during the client consultation to ensure that the relevant discounts are applied. Regrettably we cannot reimburse any discounts after the event if not previously mentioned. Recommend a friend saving can not be used in conjuction with any other offer or discount.
Purchase of Retail Products
Retail products must be paid for in full at time of purchase or ordering.
A ?10 per person deposit?is required to secure your group booking. Treatments are to be specified at the time of booking. If a group booking is cancelled without the required 24 hours minimum notice, the deposit becomes non-refundable. Deposits are fully refundable where a cancellation takes place more than 24 hours prior to the appointment time.
There will be individual terms and conditions stated for each special offer.